These terms cover pre-ordering the Stolo Radio from Stolo Systems Inc. (“Stolo,” “we,” “us”). They add to our Terms of Use and Privacy Policy. Please read them before you reserve.
The short version
- The Stolo Radio is not in stock yet. A pre-order reserves radios for you from our first production order.
- We do not charge your card when you pre-order. Stripe saves your card securely; we never see or store the card number.
- We charge your saved card once, when we place the hardware order, and we email you before we do.
- You can cancel at any time before you are charged, for any reason, and nothing is charged.
- If we do not place the hardware order by March 31, 2027, we cancel every pre-order, delete the saved cards from our Stripe account and charge nothing.
- If something goes wrong after you have been charged, you can have a full refund instead of waiting.
What you are reserving
The Stolo Radio is a card-sized LoRa radio that pairs with the Stolo app on iPhone over Bluetooth and connects to Mac, Windows and Linux over USB. The price is $60 per radio, in US dollars, for up to 10 radios per order. Range depends on terrain, buildings, antenna position and radio settings, and performance may vary.
The product, its specifications and its appearance may change before it ships. If a change is significant, we will tell you before charging and you can cancel.
When we charge your card
We charge your saved card once, when we place our order with our manufacturer. Before charging, we email you the final total: the radios at $60 each, plus any shipping and sales tax that apply to your address. You will have at least 7 days after that email to cancel before we charge.
By completing checkout you authorise Stolo to make that one charge to the card you saved, for the total in that email. We will not use your saved card for anything else.
Estimated shipping
We currently expect to ship the first radios in Q1 2027 (January to March 2027). This is an estimate based on our production plans. Once you have been charged, if we find we cannot ship by the date we gave you, we will tell you promptly, give you a new estimate, and offer you the choice of a full refund or waiting for the new date.
We will confirm whether we can ship to your address before we charge. If we cannot ship to you, we will cancel your pre-order and nothing is charged.
Cancelling and refunds
- Before you are charged: email contact@stolo.io from the address you used and we will cancel your pre-order and remove your saved card. Nothing is charged.
- After you are charged and before it ships: you can cancel for a full refund to your card.
- If we do not go ahead: if the hardware order is not placed by March 31, 2027, every pre-order is cancelled automatically and nothing is charged.
- Refunds go back to the card you paid with. Your bank decides how long the refund takes to appear, usually 5 to 10 business days.
Your card details and data
Payments are handled by Stripe. Your card number goes straight to Stripe and never touches our servers. We keep your email address, billing address, the number of radios you reserved, and the date and time you agreed to these terms, so we can contact you about your pre-order, charge you, and ship to you. See our Privacy Policy for more.
Radio rules
You are responsible for using the radio on frequencies, at power levels and with duty cycles that are legal where you are. The Stolo app offers regional presets.
Contact
Stolo Systems Inc. · contact@stolo.io